Quality Management


Quality is never an accident; it is always the result of high intention,sincere effort, intelligent direction and skillful execution; it represents the wise choice of many alternatives.

William A. Foster

2 Day Course Description

Competitive success hinges on customer satisfaction and the effective implementation of quality concepts, tools and techniques.  This includes defining measurable business objectives, determining performance metrics and embracing continuous improvement.  The course provides practical hands on experience on how to integrate quality management with project management to support your business success.


You will learn to:

  • Describe the relationship between quality planning, assurance and control
  • Explain PM & team member responsibilities
  • Write quality metrics to satisfy needs
  • Ensure quality metrics meet business objectives
  • Apply quality management in the project
  • Utilize tools to resolve quality issues
  • Conduct a quality review
Who Should Attend

Project managers and team members who would like an in depth understanding of quality management.

For more information Email info@practicalpm.com

What participants say...

Well worth the time, learned a lot that I can apply to my job. 

Instructor's real world experience is helpful to learning and lends credibility to the material.

Great job. Would take any course this instructor taught.  Will be able to apply the tools introduced.

 

Quality Management Modules

Module One
Understanding Quality Management

Module Two
Planning  for Effective Quality Management

Module Three
Applying Quality Assurance Techniques

Module Four
Implementing Quality Control

Module Five
Reporting Quality Metrics